Terms & Condition

1.1 This website contains material which is owned by or licensed to RST Breakdown Recovery. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited without prior written consent from RST Breakdown Recovery.

2.1 This Agreement sets out the terms on which we provide or facilitate vehicle recovery, towing, tyre assistance, and vehicle transport services.

2.2 We operate as a service provider and, in some cases, as an introducer or coordinator for independent contractors such as drivers, mobile tyre fitters, or glass technicians.

2.3 The Agreement outlines our liabilities, your responsibilities, and our mutual expectations under the laws of England and Wales.

3.1 We may deliver services directly or connect you with qualified independent service providers (including subcontractors).

3.2 Where subcontractors are used, we act solely as a coordinator or introducer. You may be contracting directly with the technician or operator who carries out the work.

3.3 We are not liable for delays, workmanship, or omissions by third parties, except where required by law.

3.4 You accept that service availability may be impacted by traffic, weather, vehicle conditions, or third-party delays.

4.1 Bookings are confirmed upon receipt of a deposit, which secures your service and covers admin and dispatch costs.

4.2 Deposits are strictly non-refundable once a driver or technician has been dispatched to the scene, even if the job is not completed due to reasons outside our control (e.g. police seizure, unroadworthy vehicle, customer no-show).

4.3 We may collect full or partial payments on behalf of subcontractors. All balances must be cleared before service completion unless otherwise agreed in writing.

4.4 Failure to pay any outstanding amounts may result in suspension of service and legal recovery action.

5.1 You are responsible for ensuring that:

• Your vehicle is accessible and legally compliant (e.g. taxed, insured, not subject to police seizure).

• Accurate information is provided regarding the vehicle’s condition and location.

• You are available to accept service at the agreed time and place.

5.2 If the recovery cannot proceed due to the vehicle being:

• Seized by authorities

• Inaccurate job information

• Unroadworthy or illegal

• Blocked or in an unsafe location
  …the deposit remains non-refundable and you may be charged additional fees to reschedule.

5.3 Missed appointments or cancellations with less than one hour's notice may incur a cancellation fee.

6.1 We are not liable for:

• Third-party service quality (e.g. work done by a subcontractor or glass technician)

• Delays due to external factors (e.g. police action, breakdowns, weather)

• Vehicle damage resulting from pre-existing faults, misuse, or unsafe conditions

6.2 We recommend you inspect all work before accepting completion.

6.3 Disputes relating to third-party services should be directed to the service provider directly.

6.4 We may assist in communication but are not obliged to resolve disputes not involving our direct staff.

7.1 Under the Consumer Contracts Regulations 2013, if you book remotely (online or phone), you may cancel within 14 days unless you request immediate service.

7.2 If you request immediate dispatch (e.g. emergency recovery), you waive the 14-day cooling-off right.

7.3 If no dispatch or introduction has taken place and you cancel within the 14-day window, you may receive a refund.

8.1 We aim to resolve any issues promptly and fairly. Please contact us to raise any concerns.

8.2 We participate in Alternative Dispute Resolution (ADR) schemes where applicable.

8.3 Legal disputes shall be handled under the jurisdiction of the courts of England and Wales.

9.1 our access to and use of this website is subject to the following terms and conditions:

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1. The content of this website is for general information and use only. It is subject to change without notice.
    

2. We do not provide any warranty or guarantee as to the accuracy, completeness, or suitability of the information and materials found on this website.
    

3. Your use of any information or materials on this website is entirely at your own risk, for which RST Breakdown Recovery shall not be liable.

11.1 We comply with UK GDPR and are committed to protecting your personal data.

11.2 Your data will only be shared with third-party service providers when necessary to fulfill your request.

11.3 You may request access to, correction of, or deletion of your personal data at any time.

11.4 We retain data only as long as needed to comply with legal and operational requirements.

12.1 We reserve the right to amend these Terms without prior notice, provided such changes do not infringe upon your statutory rights.
 

12.2 If any clause is deemed unenforceable, the remainder of the Agreement shall remain valid.
 

12.3 This Agreement forms a legally binding contract upon confirmation of your booking.

13.1 If you have any questions or concerns regarding these Terms & Conditions, please contact us at info@rstbreakdownrecovery.co.uk.