Privacy policy

Privacy Policy for RST Breakdown Recovery

Introduction

Welcome to the Privacy Notice of RST Breakdown Recovery. Our commitment to your privacy is paramount. This notice explains how we, RST Breakdown Recovery (a trade name under Techquity Limited), collect, use, and protect your personal information when you engage with our services, including when you purchase for yourself or on behalf of someone else through the Green Flag Vehicle Check site. Throughout this document, we refer to our valued users as "customers" or "you."

Identity and Contact Details

Business Name: RST Breakdown Recovery
Operating Entity: Techquity Limited
Company Registration Number: 15610694
ICO Reference Number: ZA538123
Registered Address: Unit 19 Millmead Business Centre, Millmead Road, London N17 9QU
RST Breakdown Recovery operates under a license for the Green Flag Trade Mark and is responsible for the operation of the Green Flag One Check site on behalf of Green Flag Limited (Registration Number 1003081, ICO Ref: Z5899591).

Information We Collect

Our collection of your personal data is done with the utmost care and is necessary for providing you with our breakdown recovery services. This data includes:

Personal Details: Your name, date of birth, home or alternate address, email, contact numbers, and any other identifiers that make you unique.
Financial Information: Your payment card details, securely processed for transactions.
Vehicle Information: Details like make, model, and registration number are vital for specific services.
Feedback: We value your opinions on our services for continuous improvement.
Technical Data: This includes IP addresses and web interaction data to enhance our service delivery.

Information may also be sourced from:

Third-party Service Providers: To complete service requests efficiently.
Automotive Manufacturers: Providing necessary vehicle data.
Financial Institutions: Updating payment details as required.
Other Data Providers: For insights that improve service relevance and delivery.

Usage of Your Information

Our primary goal in using your information is to deliver the services you've requested and ensure an optimal customer experience, including:

Order Fulfillment: Processing and delivering services efficiently.
Account Management: Keeping your account details current and secure.
Fraud Prevention: A crucial step in protecting both you and us from fraudulent activities.
Website Experience: We continuously strive to enhance our online presence for your benefit.

We might share your data with trusted third parties essential for service provision. Rest assured, we do not engage in transferring your information overseas.

Marketing Communications

Consent-driven marketing allows us to inform you about related services and opportunities from RST Breakdown Recovery and Green Flag. You have the autonomy to opt-out anytime via rstrecovery@gmail.com or the direct unsubscribe options provided in communications.

Data Retention and Protection

We retain your personal data only as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements, typically not exceeding three years.

Your Rights and How to Reach Us

For any concerns or queries regarding your data, our Data Protection Officer can be reached at rstrecovery@gmail.com or by calling 03303413414. Your rights encompass accessing, correcting, deleting, or limiting the use of your personal data, among others.

Addressing Concerns and Complaints

Your satisfaction and data security are our priorities. Should you have any concerns, please contact our Data Protection Officer initially. For further escalation, the Information Commissioner’s Office (ICO) remains available for complaints.

This Privacy Policy underscores RST Breakdown Recovery's dedication to safeguarding your privacy and managing your personal information with the utmost respect and care, ensuring a trustworthy and secure experience with our services.

Ensuring transparency in how we handle your data is key to building and maintaining trust. Here's a deeper dive into some of the core aspects of our Privacy Policy at RST Breakdown Recovery:

Detailed Use of Information

To clarify how your personal information is utilized across our services, it's important to highlight:

Customized Service Delivery: The information you provide helps us tailor our services to meet your specific needs, enhancing your overall experience with RST Breakdown Recovery.
Security Measures: Implementing robust security practices is crucial for protecting your data. We use your information to safeguard against unauthorized access, disclosure, alteration, and destruction.
Continuous Improvement: Your feedback and usage data enable us to continuously improve our website interface, customer service, and service offerings, ensuring we meet your needs effectively.

Sharing and Disclosure

While RST Breakdown Recovery prioritizes the confidentiality of your information, certain circumstances necessitate sharing your data with third parties, such as:

Service Partners: Collaborating with third-party service providers enables us to deliver comprehensive breakdown recovery services. These partners are carefully selected and obligated to protect your data in accordance with our standards.
Legal Obligations: In rare instances, we may be required to disclose your information in response to legal requests from authorities to comply with legal obligations or to protect our rights and safety or that of our customers.

International Data Transfers

Given the scope of our operations, all personal data processing is conducted within the UK, ensuring adherence to stringent data protection laws and minimizing the need for data transfer across borders.

Your Privacy Rights Expanded

You have several rights under data protection laws regarding your personal information:

Right to Be Informed: You have the right to clear, transparent information about how we use your data.
Right of Access: You can request access to your personal data to understand how and why it's used.
Right to Rectification: If any data we hold about you is inaccurate or incomplete, you have the right to have it corrected.
Right to Erasure: In certain conditions, you can request the deletion or removal of your personal data from our systems.
Right to Restrict Processing: You have the right to 'block' or suppress further use of your data in specific circumstances.
Right to Data Portability: This allows you to obtain and reuse your personal data for your own purposes across different services.
Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing.

Updating Our Privacy Policy

RST Breakdown Recovery reserves the right to update this privacy policy at any time. We will notify you of any significant changes and post the updated policy on our website. Your continued use of our services after such amendments will be deemed your acknowledgement of the changes.

Contact Us

For more detailed inquiries or to exercise any of your rights, please don't hesitate to reach out directly. Our dedicated team is here to ensure your data is handled respectfully and your privacy rights are honored.

Email: rstrecovery@gmail.com
Phone: 03303413414
Address: RST Breakdown Recovery, Unit 19 Millmead Business Centre, Millmead Road, London N17 9QU

Your trust is invaluable to us at RST Breakdown Recovery, and we are committed to protecting your privacy and ensuring the highest level of security for your personal information